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Terms of Service

Terms of Service Last Update: October 8, 2025 These Terms of Use set out the terms and conditions under which individuals may use the website or mobile application and access the services offered by Horizon Healthcare Helpers, LLC ("Company"). These Terms of Use comprise a legal agreement between Company and you, the person accessing and using the website or mobile application ("You" or "User"). Company owns, operates and maintains the Company websites, which include without limitation mycarehelpers.com, meetacaregiver.com and other websites that link or refer to these terms (collectively referred to as "Website" or "Platform"), and any mobile application ("App"), Website and App collectively referred to as the "Platform". By accessing and/or using the Platform, you are deemed to have read Terms of Use and you agree to be bound by the Terms of Use which shall govern your access and use of the Platform and all applicable laws and regulations. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF USE SET OUT BELOW, YOU MAY NOT ACCESS OR USE THE WEBSITE, SHOULD NOT CLICK TO ACCEPT THESE TERMS AND SHOULD NOT PROCEED ANY FURTHER.

  1. Description of Services Company offers online services to match individuals and families with various service providers, including, but not limited to, elder care, house sitting, housekeeping, and other services (collectively referred to as "Services"). Company’s Services on mycarehelpers.com and meetacaregiver.com allows individuals and/or entities providing care services ("Service Providers") to post information profiles on the Website to facilitate matching with those Users who are seeking services ("Service Seekers"). Company’s Services facilitate the matching of Service Seekers and Service Providers by providing search functions and other tools such as forms and messaging to allow Service Seekers to find the appropriate Service Provider based on their preferences and needs. Company’s Service also involves providing a platform to facilitate the initial and ongoing communication between Service Seekers and Service Providers ("Messaging Platform"). Through the Messaging Platform, Users can engage with one another without disclosure of their e-mail or phone number. IMPORTANT: Company reserves the right to cross-post a User's Service advertisement (either in original or in modified form) on external third-party websites, social media platforms and other third-party providers' services (together, “Third-Party Services”) for the purposes of increasing the exposure of the User's request and/or for provision of Services. Any such re-posting on an external Third-Party Services may include Personal Information (as defined below) of the Users, and by using the Services and/or creating any content, you consent to such cross-posting practices. Company is not a party to the relationship between the Service Seeker and Service Provider. Company shall not, in any way, be liable to a Service Seeker or Service Provider or any other third party, arising, either directly or indirectly from such employment or independent contractor agreement between the parties. Company uses Chekr for initial background checks in addition to at least one initial phone-based discussion with the Service Provider and one initial phone-based discussion with a reference provided by the Service Provider. However, Company does not further or continuously verify, review, evaluate, interview, screen or perform additional background checks on any of its Users or the content posted by the User on the Platform. No attempt is made by Company to further validate or ensure accuracy of any reference provided by Service Provider. You assume all risks associated with dealing with other persons whom you come in contact with through the Services of Company’s Platform. Please refer to the Website regularly for further information about the Services provided.
  2. Platform Use Company grants you the right to use the Platform for your personal use, subject to your compliance with these terms of service. You must comply with all applicable laws and third-party terms of agreement when using the Platform (e.g. your wireless data service agreement). Your use of the Platform is at your own discretion and risk, and you are solely responsible for any damages to your hardware device(s) or loss of data that results from the download or use of the Platform.
  3. Eligibility Criteria To be eligible to use the Services offered by Company, you represent and warrant as follows: a. that you are eighteen (18) years of age or older at the time of registering for an account on any other Website. Website is not intended to use by persons under the age of eighteen (18). Registrants under eighteen (18) years of age affirm that you fully able and competent to enter into the provisions set out under the Terms of Use and that you possess the permission of a parent or legal guardian who has read and agreed to these Terms of Use, and who is fully responsible for the conduct and activities of the minor, including any and all legal liability that he or she may incur. b. if you are registering as Service Provider, that you are legally permitted to work in the jurisdiction where you are seeking employment; and c. neither you nor any member of your household may have ever been the subject of a complaint, restraining order or any other legal action or criminal offence involving violence, abuse, neglect, fraud, or any other offence that involves endangering the safety of others, and that you are not registered or currently required to register as a sex offender with any government agency in any jurisdiction.
  4. User Accounts and Passwords To access and use certain features of the Website, you will need to create a profile through the Website ("User Account"). As part of the process to create, register and maintain your User Account you must provide Company with certain current, complete, and accurate registration information, including your name, e-mail address, phone number, and other data or information that has been requested by Company during the client account registration or renewal process ("Registration Data"). In these Terms of Use, "Personal Information" means any information about an identifiable individual, such as your name, e-mail address, mailing addresses, gender, date of birth, any data about you that you elect to provide electronically through the Platform and any other information that identifies who you are. Registration Data and Personal Information will be used by Company solely in accordance with these Terms of Use and Company's Privacy Policy (the "Privacy Policy"). In addition, if you are accessing Company’s Services through the a mobile device, you may be asked permission to access to your location through your mobile device. Access to and use of your location information is consistent with the terms of our Privacy Policy. You agree that you will: a. maintain and update such Registration Data as necessary in order to keep such information current, complete, and accurate; b. maintain the confidentiality of any passwords or other account identifiers which you choose or that are assigned to you as a result of any registration or account creation with the Platform; and c. be responsible for all activities that occur under such password or account. Further, you agree to immediately notify Company of any unauthorized use of your password or account in the event that the confidentiality of your password or your account is compromised. Failure to comply with this paragraph may result in immediate termination of your account.
  5. User Account Fees, Term and Renewal Company can charge a fee of for its Services. The first fee payment is made when a User signs up for Company’s Services. User agrees that the fee shall be automatically renewed each month, unless the Services are thereby terminated by either Party. You agree that any fees associated with the use of Company’s Services are considered final payments and are non-refundable.
  6. Personal Information You agree that your use of the Website and the Services is subject to the terms of our Privacy Policy, which is hereby incorporated by reference into, and forms an integral part of, the Terms of Use or by using the Platform, you expressly consent to the collection, storage, use and disclosure of your information, including your Personal Information, according to the Privacy Policy. You represent and warrant to Company that you are at least 18 years of age or have the permission of a parent or legal guardian (if between the ages of 13 – 18), and that you have the full, unrestricted right and authority and have been fully authorized to provide to Company any and all Registration Data (including any Personal Information) for the purposes of these Terms of Use and that Company is authorized and permitted to use such data as and to the extent provided in these Terms of Use and the Privacy Policy.
  7. Content and Use of Services As a Service Seeker, Service Provider or any other User of the Services, you agree that the content of information and materials posted on the Platform by you is accurate, current and complete. In addition, you represent and warrant as follows: a. You will use the Services provided by Company solely for yourself and are responsible for all activity and use of your account and may not assign or transfer your account to any other person. b. You have the right and authority to post all information you post about yourself or others. c. You will not provide inaccurate, misleading, defamatory or false information to Company or to any other User of the Platform. d. You will not post any content (including, but not limited to, written material, text, photos, or graphical content) on the Website, or transmit to other users, that is defamatory, inaccurate, inappropriate, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing, defamatory, racially offensive, or illegal material, or any material that infringes or violates another party's rights (including, but not limited to, intellectual property rights, and rights of privacy and publicity), or advocate, promote or assist any unlawful act. e. Your use of the Website and Services provided by Company are in accordance with any and all applicable laws and regulations.
  8. Use License Company hereby grants you a limited, non-exclusive, personal, non-transferable, non-sub-licensable and revocable right and license to a. access the Platform for the purpose of receiving the Services in accordance with these Terms of Use and b. access, view and print any information and documentation made available on the Platform, for your personal, non-commercial and informational use only to assist you in the access and use of the Platform and the Services. These Terms of Use do not grant you any other right or license, whether express or implied, by estoppel, or otherwise in or under any patent, trademark, copyright, or other intellectual property or proprietary right of Company or any third party. Company may terminate this license at any time for any reason whatsoever.
  9. Intellectual Property The Platform and all intellectual property rights in the Platform are owned by Company. Comapny reserves all intellectual property rights, including but not limited to, copyright, trade-marks, domain names, design rights, brand elements, database rights, patents, and all other intellectual property rights of any kind, whether registered or unregistered.
  10. Trade-marks All brand elements, company name, website names, logos, registered and unregistered trade-marks displayed on the Platform or used in connection with the Services are the trade-marks of Company (or its suppliers, partner businesses or third party licensors). Any use or misuse of any trade-marks or brand elements of Company or any other content appearing on the Platform or in connection with the Services except as provided in these Terms of Use or with the express written consent of Company is strictly prohibited. Nothing contained on the Platform shall be construed as an express or implied grant of any license or right to use any trade-mark or brand element without prior written consent of Company.
  11. Use Restrictions In addition to complying with these Terms of Use, you agree to use the Platform and Services for lawful purposes only and in a manner consistent with all applicable local, national or international laws and regulations, including all privacy and personal information laws. The Website and any Services shall not be used where, and to any extent, such use is prohibited by law. Company encourages all Users to report any misconduct, misuse or unlawful activities of other Users, including, but not limited to activities on the Platform and in connection with the Services provided. Please contact Company at info@mycarehelpers.com.
  12. Termination of Registration Company reserves the right, in its sole discretion, to terminate your account or access to part or all of Company's Website and/or Services in the event that Company determines you are not eligible to use the Services or have violated any of the provisions of the Terms of Use, or have misused the Website or Services in any way.
  13. Limitation of Liability YOU ACKNOWLEDGE THAT ANY USE OF OR RELIANCE ON THIS WEBSITE OR THE SERVICES IS COMPLETELY AT YOUR OWN RISK. UNDER NO CIRCUMSTANCES SHALL COMPANY BE LIABLE TO YOU OR TO ANY OTHER PARTY, FOR ANY LOSSES, COSTS OR DAMAGES OF ANY KIND OR NATURE WHATSOEVER THAT ARE SUFFERED OR INCURRED IN ANY CONNECTION WITH THE USE OF (OR THE INABILITY TO USE) THE PLATFORM, SERVICES, OR ANY COMPANY CONTENT OR THIRD PARTY CONTENT (REGARDLESS OF THE FORM OF ACTION OR THEORY OF LIABILITY, INCLUDING FOR BREACH OF CONTRACT, TORT, NEGLIGENCE, EQUITY, STRICT LIABILITY, BY STATUTE OR OTHERWISE AND REGARDLESS OF THE OCCURRENCE OF A FUNDAMENTAL BREACH OR FAILURE OF ESSENTIAL PURPOSE). NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, COMPANY'S AGGREGATE LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THESE TERMS (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION) OR THE PLATFORM WILL AT ALL TIMES BE LIMITED TO ONE HUNDRED CAD DOLLARS ($100). THE FOREGOING LIMITATIONS SHALL APPLY TO THE FULLEST EXTENSION PERMITTED BY LAW IN THE APPLICABLE JURISDICTION. Company's Services facilitate the matching of Service Seekers and Service Providers by providing search functions to allow Service Seekers to find the appropriate Service Provider based on their preferences, needs, and location. Company is not a party to THE RELATIONSHIP BETWEEN SERVICE SEEKER AND SERVICE PROVIDER, and shall not, in any way, be liable to a Service Seeker or Service Provider or any other third party, arising, either directly or indirectly from such employment or independent contractor agreement between the parties. IN NO EVENT WHATSOEVER SHALL ANY OF COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS AND THIRD-PARTY CONTRACTORS, SUPPLIERS AND LICENSORS (COLLECTIVELY THE "COMPANY PARTIES") BE LIABLE FOR ANY SPECIAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES OF ANY KIND OR NATURE WHATSOEVER THAT ARE SUFFERED OR INCURRED IN ANY CONNECTION WITH THE USE OF PLATFORM OR THE PROVISION OF THE SERVICES (INCLUDING IN ANY CONNECTION WITH THE TRANSMISSION OR DOWNLOADING OR STORAGE OF ANY DATA OR SUBMISSIONS TO OR FROM THE PLATFORM OR THE USE OF, OR RELIANCE ON, ANY COMPANY CONTENT OR OTHER INFORMATION OR DATA CONTAINED ON OR PROVIDED THROUGH THE PLATFORM, OR SERVICES, OR LOSS OF OR DAMAGE TO FILES OR DATA OR ANY COSTS OF RECOVERING OR REPRODUCING ANY FILES OR DATA OR LOSS OF USE OR LACK OF AVAILABILITY OF SERVICES OR ANY BUSINESS INTERRUPTION OR LOSS OF REVENUE OR PROFIT OR ANY OTHER ECONOMIC LOSS WHATSOEVER) HOWEVER CAUSED AND REGARDLESS OF THE FORM OR CAUSE OF ACTION AND WHETHER OR NOT FORESEEABLE, EVEN IF THE COMPANY PARTIES OR ANY OF THEM HAS BEEN INFORMED IN ADVANCE OR OUGHT REASONABLY TO HAVE KNOWN OF THE POTENTIAL FOR SUCH DAMAGES.
  14. Indemnification You agree to indemnify and hold Company, its parents, subsidiaries, affiliates, officers and employees, harmless from any claim, demand, or damage, including reasonable legal fees, asserted by any third party due to or arising out of the Users use of or conduct respecting the Services, and Platform.
  15. Miscellaneous a. Governing Law The Platform is administered by Company from a site that is located in the United States. You acknowledge and agree that your use of the Platform and all of the communications, transmissions and transactions associated with the Platform and the provision of the Services shall be deemed to have occurred in the United States. You agree that these Terms of Use shall be exclusively governed by, construed and interpreted in accordance with the laws of the United States. b. Language It is the express will of Company that these Terms of Use and all related documents on the Platform are in English. c. Non-assignment These Terms of Use are not assignable, transferable, or to be sub-licensed by you except with Company's prior written consent. Company may assign, transfer, or delegate any of its rights and obligations hereunder without your consent. d. Modifications of Terms of Use Company may revise these Terms of Use at any time without notice. By using the Platform, you are agreeing to be bound by the current version of the Terms of Use and Privacy Policy (last updated date listed at the top of the Terms of Use). The content and material appearing on the Platform could include technical, typographical or photographic errors. Company does not warrant that any of the materials provided are accurate or current. e. Links to External Websites The links on the Platform to other websites or resources, including those operated by parties other than Company are provided for your convenience. Company is not responsible for the availability of such websites or resources and does not endorse or accept responsibility for the content of such external websites or resources and has no responsibility for or control over the terms of service or privacy policy (if any) of the operators of the external websites or resources. Your access and viewing of any third party websites or resources is conducted at your own risk. f. Website, App and Services Provided "As Is" YOU UNDERSTAND AND AGREE THAT THE PLATFORM, THE SERVICES, ANY CONTENT AND OTHER INFORMATION, DATA AND MATERIALS AVAILABLE ON THE WEBSITE OR PROVIDED AS PART OF THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. COMPANY DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS, THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT RESULTS OBTAINED FROM USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE, OR THAT ANY ERRORS IN THE SERVICES WILL BE CORRECTED. IN ADDITION, COMPANY SPECIFICALLY DISCLAIMS ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS, EITHER EXPRESS, IMPLIED, STATUTORY, BY USAGE OF TRADE, COURSE OF DEALING, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, TITLE, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE. ANY INFORMATION OR MATERIALS RECEIVED THROUGH USE OF THE SERVICES AND ANY CARE SERVICES ARE PROVIDED “AS-IS” AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES OR OTHER LOSSES THAT MAY RESULT FROM USE OR RECEIPT OF SUCH INFORMATION, MATERIALS, OR CARE SERVICES. COMPANY DOES NOT WARRANT, ENDORSE, GUARANTEE, PROVIDE ANY CONDITIONS OR REPRESENTATIONS, OR ASSUME ANY RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED THROUGH THE WEBSITE, SERVICES, OR THIRD-PARTY SERVICE.
  16. Contact Us If you have any questions about the Terms of Use, or need to provide notice to, or communicate with, Company under the Term of Use, please contact Company by clicking Contact Us, or by visiting our website at: www.mycarehelpers.com, or by calling 615-200-8649.